Refund Policy

At DREFOR, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.

Eligibility for Refund

You may request a refund if:

• You received a damaged or leaking product.
• You received the wrong item.
• The product was delivered in a defective condition.

To be eligible, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos or an unboxing video showing the issue

Refund Process

Once your request is reviewed and approved:

• A full refund will be processed to your original payment method within 5–7 business days, or
• A replacement product will be shipped (subject to availability), based on your preference.

Non-Refundable Items

Refunds will not be provided for:

• Opened or used perfume bottles.
• Products with damage caused after delivery.
• Orders returned without prior approval.
• Clearance, promotional, or final sale products.
• Gift cards (if applicable).

Order Cancellation

Orders can only be cancelled before they are dispatched. Once shipped, orders cannot be cancelled.

Contact Us

For refund requests or assistance, please contact our support team with your order details.

Email: support@drefor.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)